FAQ

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, ApplePay, GooglePay, Diners Club, and debit cards.

Possible reasons for pending or declined payments include insufficient funds or having hit your credit or debit card limit. Should this occur, try increasing your card limit, using another card, or checking in with your bank for more details. In some cases, payments may also be declined if a credit card fraud is suspected by the issuing bank and credit card company. Your order will be packed and shipped as soon as the payment has been verified and approved.

By making payment, you authorise the transaction and confirm that the credit/debit card is valid and that your payment details are correct. All credit/debit/PayPal transactions and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider.

Once your order leaves our warehouse, we’ll send you an email with a tracking number and a link to your tracking page.

Please note that tracking details might not be immediately available after you receive the email, as orders are scanned individually. It can take up to 24 hours for the tracking link to update. If you don’t see any updates right away, no worries—you can contact us for a track

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If no one was home at the time of delivery, the carrier may leave your package in a safe location. We recommend checking around your home and with your neighbors or building management to see if they’ve received the package on your behalf.

Please also take a moment to double-check the shipping address in your order confirmation email to make sure everything is correct.

Occasionally, packages may be marked as delivered but can take a little extra time to arrive. If you’re still unable to find your package after 2-3 days, we suggest reaching out to the carrier directly for more information.

If you need any further assistance, don’t hesitate to email our team—we’re here to help!

We're sorry to hear about the defective item you received.

To assist you, please email us with your order number, and send us a short video or photos showing the defect, which will help us in dealing with the issue with our manufacturer and in providing you with the best possible solution.

Should you receive a defective or incorrectly sent item in your order, a replacement will be sent.

Your satisfaction is our priority, and we're here to resolve any issues promptly.

i) If you encounter any manufacturing defects or damage to the product that occurred from regular daily use within 90 days from the date of purchase, please initiate the claim by sending an email to our customer care team at service@akakgo.com. Please include your order number, product title, details of your concern, and pictures/videos of the defective item for assessment.

ii) Once we've confirmed your eligibility for warranty, our customer service team will contact you and guide you through the next steps.

iii) Please note that the cost of re-shipping the product in exchange will be covered by the customer. You may choose your preferred shipping option for the return journey, whether it's express or standard shipping.

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Yes, our jewelry is designed to be safe for new piercings. It meets industry standards and undergoes strict quality checks to ensure it is free from irritants, making it suitable for healing piercings.

Oui, nous livrons partout dans le monde. Des frais de livraison s'appliquent et seront ajoutés au moment du paiement. Nous proposons des réductions et des promotions toute l'année, alors restez connectés pour découvrir des offres exclusives.

Cela dépend de votre localisation. Les commandes traitées ici prennent entre 5 et 7 jours ouvrés pour arriver. Les livraisons à l'étranger peuvent prendre entre 7 et 16 jours. Les détails de livraison seront indiqués dans votre e-mail de confirmation.

Nous utilisons les principaux transporteurs et des coursiers partenaires locaux. Vous serez invité à sélectionner un mode de livraison lors du paiement.

To maintain the beauty of your jewelry, clean it regularly with a soft cloth and avoid exposure to harsh chemicals. Store it in a dry, cool place when not in use.